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44% of Shoppers Say It Takes Them 3 Minutes to Find What They Need—And 3% Say They Never Find It at All.
An additional 3% never find their desired item!!
4 Reasons Why Customers Drop Off After Product Search
Shoppers often describe products (or the problems they’re trying to solve) in natural language that doesn’t align with how retailers categorize them.
Keyword-based search engines rely heavily on product metadata. When there’s a mismatch, outdated systems fail to surface relevant products.
Search engines may return technically relevant results but fail to meet customer expectations in terms of usability, product desirability, or purchase intent.
Up to 97% of visitors aren’t initially looking to buy. A slow or frustrating search experience increases the likelihood they’ll abandon the site for a competitor.
What Our Experts Will Review in Your Session
Search Functionality & Filters Optimization
- Ensure search functionality is intuitive and accurate (How easily can users find what they need?) .
- Optimize filters to help customers quickly narrow down product options (Are filters effective and easy to use?).
Product Pages
- Analyze user behavior to see how visitors interact with images, descriptions, and CTAs—identifying where engagement drops. (Where are users engaging—or losing interest—on product pages?).
- Review layout, content, and trust elements to uncover what’s helping conversions and what’s creating friction. (Are your titles, images, and descriptions doing enough to convert?) .
UX and CRO Auditing
- Evaluate overall user experience (Is the site easy to navigate and visually appealing?)..
- Identify opportunities for Conversion Rate Optimization (Are users converting as expected or dropping off prematurely?)..
Speed and Performance
- Assess search results and product page loading times (How fast are the results and pages loading?).
- Identify performance bottlenecks that could slow down the user experience (Is the site fast enough to keep visitors engaged?).
Personalization and Merchandising
- Review personalized search results and product recommendations (Are product suggestions tailored to individual user behavior?).
- Evaluate merchandising strategies to highlight relevant products (Are the right products being showcased to the right customers?). .
Benefits We Guarantee
20%
15%
35%
8%
18%
10%
Know the Experts Conducting Your Audit
Dave W
eCommerce Search & Merchandising Consultant
Dave has a deep understanding of eCommerce search and merchandising strategies. He works closely with businesses to tailor AI-powered search solutions, helping improve product discoverability and maximize revenue through optimized search functionalities.
Karthik Kalimuthu
Lead eCommerce Strategist & AI Specialist
With over 10 years of experience, Karthik is an expert in leveraging AI to optimize site search and boost eCommerce conversions. He has successfully implemented AI-driven strategies for leading brands to transform their product discovery processes.
Jenny Thomas
Digital Strategy Consultant & Search Experience Specialist
Jenny excels in creating digital strategies that improve the search experience on both a technical and user-facing level. She ensures that each interaction is optimized to deliver the most relevant search results, enhancing overall customer
Johnny Boatright
Senior CRO Consultant & UX Expert
Johnny specializes in Conversion Rate Optimization (CRO) and enhancing the user experience (UX) for eCommerce stores. He uses data-driven insights to diagnose search friction points, ensuring a seamless, conversion-focused search experience
Get Answers to Your Common Questions
What People Say About Our Audits
“Improved Conversions”
“The audit pinpointed exactly where we were losing customers. After implementing the fixes, our checkout conversions jumped by 17%.”
Laura Mitchell
Operations Manager, FashionForward
“Search & Visibility Fixes”
“Top products weren’t showing in search. The audit helped us fix that fast—now shoppers find what they need instantly.”
James Rivera,
Digital Merchandiser, GearHaven Outdoors
“Actionable Insights”
“Not just a report—real, usable recommendations. Easy to apply and already making a difference.”
Nina Patel,
Marketing Manager, StyleNest
Built by eCommerce experts with 15 years of industry experience, ConversionBox is a suite of conversion optimization tools designed to enhance customer interactions—from product discovery to checkout.
Hot Topic Webinar: AI Agents — How They Work & Boost CX and Conversions. Join Us May 15!