"Excellent Price and Service Compared to Competition." Paul Cowans, Owner, Cowans Office Supplies
Shoppers of container gardening systems and home-garden products want precise information before making a purchase. They need clear specifications, usage instructions, plant compatibility information, and care guidance before making a purchasing decision.
Across the industry, businesses face these problems:
Complex Product Features and Usage Instructions
Long Decision Cycles With Shopper Drop-Off
Heavy Reliance on Customer Support
Hard-to-Find Product Documentation
EarthBox designs and sells innovative container gardening systems that help both hobbyists and professional gardeners grow plants efficiently. Their products require clear explanation of specifications, usage instructions, and compatibility with various plants and environments.
Without instant guidance, customers struggled to understand product specifications, compatibility, and usage. This created friction in the buying journey from product discovery to purchase.
Customers often had questions about product specifications and usage, which slowed down purchase decisions.
Support teams were overwhelmed with repetitive queries, which impacted response times and customer satisfaction.
Important product details were buried or hard to find on traditional product pages.
Increasing competition in the gardening and home-garden space made it harder to stand out.
EarthBox implemented the ConversionBox AI Product Page Assistant to solve these challenges. Embedded directly on product pages, the assistant delivers instant answers, clarifies product features, reduces support workload by handling routine queries, and strengthens competitive edge with a modern, interactive shopping experience.
The assistant was connected to the EarthBox product catalog, syncing specifications, variants, and imagery.
Using AI-powered natural language understanding, the assistant interpreted customer questions and provided accurate, context-specific answers in real-time.
Customers could ask about plant compatibility, container dimensions, soil requirements, and care tips, and receive immediate, actionable responses.
Engagement metrics were monitored, and the assistant was continuously optimized for top-performing queries.
Faster product discovery
Increase in online sales
Reduction in support queries
Once live, the assistant became the go-to source for accurate product information. It pulled from specs, manuals, compatibility notes, and guides, delivering clear answers in seconds. Shoppers remained engaged, made quicker decisions, and completed purchases with confidence.
ConversionBox AI assistant changes the way your customers find answers, engage more deeply, and make purchases with confidence.
